The Secretarial Studies program at the Nova Career Centre is comprised of students aged from 18 to 60 and from various backgrounds. It is a caring environment where high quality educators teach and promote group and individual learning. Over a period of 13 months, students gain skills such as computer (Microsoft Office), accounting, customer service, professional writing skills (English and French), and translation; making them valuable employees in all sectors. More than 90% of our graduates are hired by companies where students completed their internships and others within weeks upon completion of the program. These adult learners become very efficient administrative assistants; and after all, “We are the heart of every organization”.